1. Which areas do you ship to?

Currently, Tidal Drift LLC only offers delivery within the United States and does not support international shipping.

2. How long does it take for my order to ship?

Orders are typically processed and shipped within 1–2 business days.

Orders are not processed on weekends and US public holidays.

3. How long will it take to receive my goods?

Estimated delivery times are as follows:

Standard Delivery: 3–7 business days

Expedited Delivery: 2–3 business days

Actual delivery times may be delayed due to weather, holidays, or carrier issues.

4. Which logistics companies do you use?

We will select the appropriate carrier based on the order details, including:

USPS

UPS

FedEx

5. How can I track my order?

After your order ships, we will send you a tracking notification and tracking number via email. You can use the tracking number to check the status of your package.

6. Can I cancel my order?

If your order has not yet been shipped, you can contact us to cancel it.

If your order has already been shipped, you will need to apply for a return according to our “Refund and Return Policy”.

7. Do you support returns?

Yes.

You can apply for a return within 30 days of receiving the goods. Returned goods must be unused, undamaged, and retain their original packaging and labels.

8. When will I receive my refund?

After your refund application is approved, we will usually refund the money to your original payment method within 5-10 business days.

Actual arrival time may vary depending on the bank or payment institution.

9. What if I receive damaged or incorrect goods?

If you receive:

Goods with quality problems;

Goods damaged during shipping;

Incorrect goods;

Please contact us as soon as possible and provide your order number and photos of the goods. We will assist you with processing a replacement or refund.

10. What if I need to change my shipping address?

If your order has not yet been shipped, please contact us as soon as possible.

If your order has already entered the shipping process, we may not be able to change the delivery address.

11. Can I modify or add items to my order?

Item details are generally not modifiable after order confirmation.

If you need to adjust your order, please contact customer service as soon as possible, and we will do our best to assist you.

12. Is my payment secure?

Yes.

We use a secure online payment system. Payment information is processed through a trusted third-party payment platform. We do not store your complete bank card information.

13. How do I contact customer service?

If you have any questions, please contact us:

Address: 2933 HOBSON RD FORT WAYNE, IN 46805

Phone: (928) 456-9533

Email: jeremy@tidaldriftt.com

Our customer service team will respond to your inquiry as soon as possible and provide assistance.

Thank you for choosing Tidal Drift LLC. We are committed to providing you with high-quality swimming equipment and a satisfying shopping experience!