Thank you for choosing Tidal Drift LLC. We hope you are satisfied with your purchase. If you are not satisfied with the product, you can apply for a return or refund according to the following policy:

I. 30-Day Return Policy

You can apply for a return or refund within 30 days of receiving the product.

Applications submitted after 30 days may not be processed.

II. Return Conditions

Returned items must meet the following requirements:

The item is unused, unworn, and undamaged;

In its original condition;

Includes all original packaging, labels, and accessories;

Provide a valid order number or proof of purchase.

If the returned item does not meet the above conditions, we reserve the right to refuse the refund application.

III. Non-Returnable Items

The following items are generally not eligible for return or refund:

Used, worn, or man-made damaged items;

Items damaged due to customer misuse;

Clearance items or items marked “Final Sale”;

Gift cards and other non-returnable items.

If you receive an item with a manufacturing defect or quality issue, please refer to the “Quality Issues” section.

IV. Quality Issues

If you receive a product with any of the following issues:

Manufacturing defects;

Receiving the wrong product;

Severe damage during shipping;

The product is unusable and not due to human error;

Please contact us as soon as possible after receiving the product and provide:

Order number;

Product photos;

Description of the problem.

After confirmation that it is a product quality issue, we will provide:

Free replacement;

Or a full refund;

Or other reasonable solutions.

V. Refund Process

After receiving and inspecting the returned product, we will notify you of the refund review result.

If the review is approved, the refund will be returned to your original payment method.

Generally, the refund will be processed within 5–10 business days, depending on your bank or payment institution.

VI. Return Shipping Costs

For returns due to product quality issues, wrong shipment, or shipping damage, we will bear reasonable return shipping costs.

For returns due to personal reasons (such as dislike, wrong purchase, incorrect size, etc.), the return shipping costs will be borne by the customer, unless otherwise stipulated by law.

Shipping costs incurred on the original order are generally non-refundable.

VII. Order Cancellation

If your order has not yet been shipped, you can contact us to cancel it.

If your order has already been shipped, you will need to follow this return policy for processing.

VIII. Contact Us

If you have any questions about returns or refunds, please contact us:

Address: 2933 HOBSON RD FORT WAYNE, IN 46805

Phone: (928) 456-9533

Email: jeremy@tidaldriftt.com

We will respond to your inquiry as soon as possible and assist you with your return or refund request. Thank you for your support and trust in Tidal Drift LLC!