TERMS AND CONDITIONS – Focusing on swimmers' needs, creating a water sports experience

Welcome to Tidal Drift LLC (hereinafter referred to as “we”). By using this website or purchasing our products, you acknowledge that you have read, understood, and agreed to abide by the following terms and conditions.

I. Scope of Application

These terms apply to your access to this website, browsing of products, and purchase of all products and services provided by Tidal Drift LLC.

If you do not agree to these terms, please discontinue using this website.

II. Product Information

We strive to ensure that the product information, images, prices, and descriptions on the website are accurate.

Due to product upgrades, supplier adjustments, differences in display devices, etc., the color, packaging, or details of the product may slightly differ from the actual product, but this will not affect the normal use of the product.

We reserve the right to modify product information, prices, or discontinue the sale of products at any time without prior notice.

III. Orders and Payment

Submitting an order indicates your confirmation that you:

provide true and accurate order information; have a valid payment method; and agree to pay the order amount and related taxes and fees.

We reserve the right to cancel orders and provide refunds if necessary due to insufficient stock, abnormal payments, suspected fraud, or other reasonable reasons.

IV. Shipping

Currently, we only offer shipping within the United States.

Orders are typically processed within 1–2 business days and shipped via carriers such as USPS, UPS, or FedEx.

Please refer to the Shipping Information page for specific delivery times.

V. Final Sale Policy

Unless otherwise stipulated by law, all items sold on this website are final sales.

We do not accept returns, refunds, or exchanges for personal reasons, including but not limited to:

Dislike of the product;

Change of purchase intention;

Purchase error;

Incorrect size, color, or style selection;

Used or no longer needed for personal reasons.

VI. Quality Issues

If you receive a product with the following conditions:

Manufacturing defect;

Serious damage during shipping;

Received the wrong product;

The product is unusable and not caused by human error;

Please contact us within 7 days of receiving the product and provide:

Order number;

Product photos;

Description of the problem.

Once the issue is confirmed to be a product quality problem, we will provide the following solutions based on the actual situation:

Free replacement of the product; or

Full refund; or