FREQUENTLY ASKED QUESTIONS

Welcome to Tidal Drift LLC.

To help you better understand our products, orders, shipping, and after-sales service, we have compiled the following frequently asked questions. If you have any further questions, please feel free to contact our customer service team.

1. What products does Tidal Drift LLC sell?

We specialize in high-quality swimming and water sports gear, including:

Swimwear
Surfboards
Swim rings
Goggles
Swim caps
Our products are suitable for pool training, beach activities, family fun, and everyday water sports.

2. How do I purchase products?

You can make a purchase by following these steps:

Browse for products you like;
Select the appropriate specifications, sizes, or quantities;
Add items to your cart;
Enter your shipping information;
Complete the payment.

Once your order is confirmed, we will send you an order confirmation via email.

3. Do Tidal Drift LLC products require a subscription?

No.

All our products are one-time purchases.

Purchasing a product does not automatically sign you up for a membership, nor does it incur any subscription fees or recurring charges. No further orders will be placed unless you choose to make another purchase.

4. How soon will my order ship?

After payment is confirmed, we typically require:

1–3 business days to process the order.

Once the order has shipped, you will receive a shipping notification containing a tracking number.

5. How long does delivery take?

For orders within the United States, the typical delivery time is:

Shipping time: 3–7 business days

Actual delivery times may vary depending on location, weather, holidays, or carrier conditions.

6. Which shipping carriers do you use?

We may use the following shipping providers:

USPS
UPS
FedEx

We select the appropriate shipping method based on the product type, weight, and delivery address.

7. How can I check my order status?

Once your order ships, we will send tracking information to the email address provided at checkout.

You can check the delivery status using the tracking number.

If you do not receive tracking information, please contact our customer service team.

8. Can I modify or cancel my order?

If your order has not yet entered the processing or shipping stage, please contact us as soon as possible, and we will do our best to assist you with modifications or cancellation.

Once an order has entered the shipping process, changes may no longer be possible.

9. Do you accept returns? As our products are items intended for personal use and water sports:

All sales are final, except in cases where the product has a manufacturing defect.

We do not accept returns for the following reasons:

Change of mind
Incorrect size selection
Color not meeting expectations
Personal reasons after use
10. What should I do if I receive a defective product?

If the item you receive has a manufacturing defect, please contact us.

Please provide:

Order number
Photos or videos of the product
Description of the defect

Upon verification, we will offer a replacement, refund, or other solution depending on the situation.

11. Can products like swimwear and goggles be returned or exchanged?

Due to personal hygiene and safety considerations regarding products such as swimwear, goggles, and swim rings:

We cannot accept return or exchange requests unless there is a quality issue.

If the product has a manufacturing defect, please contact us promptly to resolve the issue.

12. What payment methods are available?

We accept the payment methods displayed on the website checkout page.

All payments are processed through a secure payment system to ensure the safety of your transactions.

13. How can I contact customer service?

If you have any questions, you can contact us via the following methods:

Address:
2933 HOBSON RD FORT WAYNE, IN 46805

Phone:
(928) 456-9533

Email:
jeremy@tidaldriftt.com

Thank you for choosing us.