REFUND AND RETURNS POLICY

Thank you for choosing Tidal Drift LLC.

We are committed to providing our customers with high-quality swimming gear. As our products fall under the categories of personal use and water sports equipment, we have established the following refund and return policy to ensure hygiene, safety, and quality standards.

1. One-Time Purchase Policy

All Tidal Drift LLC products are sold as one-time purchases.

Our products do not involve any subscription services, automatic renewals, or recurring charges. Once a purchase is completed, no additional fees will be incurred unless the customer initiates a new purchase.

2. Return Policy

All items are considered "Final Sale" unless there is a manufacturing defect.

We do not accept return requests based on the following reasons:

Change of mind
Dissatisfaction with style or color
Incorrect size selection
Changes in personal needs
Product has been unsealed, used, or is otherwise unsuitable for resale

Important Note:

As items such as swimwear, swim rings, and goggles are for personal use or come into direct contact with the body, we cannot accept returns for non-defective items to ensure the hygiene and safety of all customers.

3. Returns and Refunds for Defective Products

If you receive an item with a manufacturing defect, please contact us within a reasonable timeframe after receipt.

When submitting a request, please provide:

Order number
Purchaser's name
Description of the issue
Photos or videos showing the defect

We will review your request upon receipt.

If a manufacturing defect is confirmed, we may offer:

Replacement with the same item
A refund
Other reasonable solutions
4. Situations Not Considered Quality Issues

The following situations are not considered product defects; therefore, refunds or returns are not available:

Normal wear and tear
Damage caused by improper use
Failure to follow product instructions
Human-caused damage
Accidental damage
Issues arising from use after delivery
5. Refund Process

If your refund request meets the requirements of this policy:

We will review your request and the provided information;
Upon approval, we will confirm the refund method;
The refund will be issued to your original payment account.

The time it takes for the refund to appear in your account may vary depending on the processing time of your bank or payment provider.

6. Order Cancellation

We arrange for order processing as soon as possible after submission.

If you need to cancel an order, please contact us immediately. Once an order has entered the processing or shipping stage, it may no longer be possible to cancel it.

7. Exchange Policy

We generally do not offer exchanges, except for items confirmed to have manufacturing defects.

If a product has quality issues, please contact our customer service team, and we will assist you based on the specific circumstances.

8. Contact Us

If you have any questions regarding our refund and return policy, please contact us:

Address: 2933 HOBSON RD, FORT WAYNE, IN 46805
Phone: (928) 456-9533
Email: jeremy@tidaldriftt.com

Thank you for your understanding and support of Tidal Drift LLC's product policies. We remain committed to providing you with high-quality watersports gear and reliable customer service.