SHIPPING INFORMATION
Thank you for choosing Tidal Drift LLC.
We are committed to providing safe, reliable, and convenient delivery services. This shipping policy applies to all swimming gear purchased through the Tidal Drift LLC website, including swimwear, surfboards, swim rings, goggles, and related accessories.
1. Order Processing Time
Order processing begins once payment has been confirmed.
Order processing time:
Typically 1–3 business days.
The processing period includes:
Order review
Item picking
Product packaging
Shipping arrangements
Once the order has shipped, we will send you tracking information via email.
2. Shipping Carriers
We select appropriate shipping carriers based on the delivery location, product type, and delivery efficiency.
We may use the following carriers:
USPS
UPS
FedEx
Used for orders requiring expedited delivery.
3. Delivery Time (Within the USA)
We currently primarily offer delivery services within the United States.
General delivery timeframe:
Delivery Stage Time
Transit/Delivery 3–7 business days
Delivery times may be delayed in certain remote areas, during holiday periods, or due to severe weather conditions.
4. Shipping Costs
Shipping costs are calculated at checkout based on the following factors:
Delivery address
Item weight
Item dimensions
Shipping method
5. Order Tracking
We will send you a tracking number once your order has shipped.
You can check the status of your package on the carrier's official website.
If you have not received your order beyond the estimated delivery time, please contact our customer service team, and we will assist you in tracking it.
6. Responsibility for Address Information
Customers are responsible for providing an accurate and complete delivery address when placing an order.
Customers may be held responsible for delivery issues caused by:
Incorrect address entry
Incorrect zip/postal code
Incomplete recipient information
Package returned due to no one being available to sign for it
If a package is returned due to address issues, we will assist in resolving the situation based on the specific circumstances.
7. Delivery Delays
While we strive to ensure timely delivery, the following situations may cause delays:
Severe weather
Holiday shipping peaks
Carrier delays
Force majeure events
Tidal Drift LLC is not directly liable for unforeseen delays caused by shipping carriers, but we will actively assist customers in resolving any issues. 8. Damaged or Lost Packages
If the items you receive are damaged during shipping, please contact us as soon as possible and provide the following:
Order number
Photos of the item(s)
Photos of the packaging
Description of the damage
We will assist you in resolving the issue based on the specific circumstances.
9. Contact Us
If you have any questions regarding shipping, please contact us:
Address: 2933 HOBSON RD, FORT WAYNE, IN 46805
Phone: (928) 456-9533
Email: jeremy@tidaldriftt.com
Thank you for choosing Tidal Drift LLC. We remain committed to providing you with reliable water sports gear and an excellent shopping experience.